Returns: In accordance with regulations, for any Ecommerce product bought, the Customer have the right to retract within 14 days after product delivery. The Customer is not required to provide any reason for this and should not support any other cost than return shipping fees.
Returns policy will expire 14 days after the Customer or another entitled person has physically taken possession of the product. In the event of an order implying multiple deliveries, last product delivered will be considered as delivery date for 14 days right of retraction to apply.
Right of return notification To use its right of retraction, the Customer must notify it clearly and without ambiguity to Atlas Furniture and Appliances. To do so, the Customer must contact sales4@atlasappliances.co.za, or alternatively contact us on 011452 5841
For the right of retraction to be eligible, this communication from the Customer must be done within the 14 days period.
Return Costs In the event of retraction from the Customer, Atlas will reimburse all the amount paid by the Customer initially (excluding delivery fees). Return shipping fees are by default responsibility of the Customer . The Customer will be refunded using the same payment method as initial payment.
Return Method The Customer must, in any event, no later than fourteen (14) days after communication of its decision to retract from this contract, return the goods to Atlas, 101 Terrace Road Edenvale Sebenza . This deadline is deemed to have been met if the Customer returns the goods before the expiration of the fourteen (14) day period. The Customer undertakes to return the Products in his original packaging (or, if the original packaging is damaged, in packaging that allows equivalent protection of the Products), with all its accessories. Should the products be delivered damaged Atlas has the right to not refund the customer
Atlas offers a warranty on the quality of the goods purchased, If the Products are found to be defective you may send an email to sales4@atlasappliances.co.za, or alternatively contact us on 011452 5841
No Claims on any fault/defects with products that were caused by:
• Misuse or abuse to the goods
• Purpose for which the product was manufactured
• Not following instruction manuals and damaging products on assembly
• Accidental damage after you take possession of the product
• Any products assembled
Need help?
Contact us at sales4@atlasappliances.co.za for questions related to refunds and returns.